Terms & Conditions

By payment of tickets in full or the booking deposit to confirm your charter booking, you are entering into an agreement to honour the following terms and conditions of business. You acknowledge that you have read and understood the Sea Sydney Harbour terms and conditions in full.
Your cruise on Sydney Harbour includes activities that may involve considerable risks and dangers. Whilst care is taken to ensure your safety on board and in the water, we accept no responsibility for injury, damage or losses incurred.

General Conduct & Safety

  • Always obey the safety instructions given by the skipper or other crew members.
  • Only exit or board the boat once the skipper has advised it is safe to do so.
  • You declare that you are in a fit and healthy state to undertake the events of your cruise and that you have no pre existing medical condition or injury which would affect your competence on the boat or water. You must advise the skipper if you are not a confident swimmer.
  • You must inform Sea Sydney Harbour prior to your cruise date if you have any food allergies or health conditions which may affect your safety on the cruise.
  • The skipper, crew, charter company and vessel owners accept no responsibility for your safety or for any injury incurred once you have left the vessel, whilst in the water or when re-boarding the vessel from the water. If you leave the vessel to enter the water you do so at your own risk and you are solely responsible for any injuries incurred. You will be asked to sign a ‘Swimming & Injury Waiver’ on the day, before leaving the vessel.  
  • Jumping/diving from the boat is dangerous and not recommended. You do so at you own risk. Jumping/diving from the roof of the boat is not allowed.
  • Access to the roof of the vessel is not allowed.
  • Always use sunscreen and drink lots of water.

Service

  • The skipper reserves the right to end the charter booking at any time should passenger conduct be deemed inappropriate, passengers display signs of heavy intoxication, passengers display signs of bring under influence of illegal substances or there is any evident damage to the vessel. No refund will be offered.
  • Alcohol will be refused to any intoxicated passenger on both BYO and licensed vessels and is only to be consumed by people 18 years of age or older. Passengers are advised to obey alcohol consumption RSA guidelines of no more than 6 standard drinks in one day.
  • No illegal substances are to be brought on board. If you board under the influence of illegal substances your actions relieve the skipper, crew, charter company and vessel owners of any responsibility for your safety throughout the duration of your booking.
  • Offensive behaviour will not be tolerated and the skipper reserves the right to end the charter booking at any time should passenger behaviour be deemed offensive. No refund will be offered.
  • The passenger who has booked the charter will be responsible for the cost of all damages and breakages caused by passengers. This will be deducted from the authorised security bond that will be taken prior to your charter booking.
  • Sea Sydney Harbour will not be held responsible for any personal injuries, equipment loss or damage sustained while participating in charters or harbour cruises.
  • Passenger numbers are limited to the capacity stated when booking your vessel, including children. Under no circumstances will the crew allow passenger numbers to exceed this. The skipper reserves the right to refuse entry to any passenger numbers above this stated number.
  • If you are under the age of 18 or under any disability you must be accompanied by a parent or another adult person who is responsible for you during the charter.
  • It is the responsibility of the parent/adult person to supervise children under 12 at all times throughout the charter booking.
  • Sea Sydney Harbour has the right to substitute a vessel for one that has similar features. Should there be any safety issues with the vessel that cause your charter to be cancelled, you will be given the option to reschedule or receive a full refund.
  • Quotes are valid for a period of 3 months.
  • Cruise times include boarding time and disembarkment. Please arrive at the pick up location 20 minutes before departure time. If a booking is made and you do not show up or arrive late, Sea Sydney Harbour cannot guarantee cruise participation on an alternate cruise time.
  • Sea Sydney Harbour may photograph some of your charter for use on their website and/or social media. Please inform the team prior to your cruise date if you do not wish to have images from your charter shared online.

Private Charters

  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to private charter bookings.
  • A 50% non-refundable and non-transferable deposit is required to secure your booking. Until the deposit is paid, a booking cannot be guaranteed.
  • The remaining balance of the charter fee must be paid 14 days prior to your cruise. If the balance has not been made within 10 days of the scheduled cruise date, Sea Sydney Harbour reserves the right to cancel the charter with no deposit refunded.
  • Date changes/cancellations within 48 hours of the charter date incur a 100% fee and no refund will be offered.
  • Date changes/cancellations between 48 hours and 10 days of the charter incur a 50% rescheduling/cancellation fee. The 50% fee is calculated on the original charter booking made.
  • All date changes and cancellations must be made in writing and emailed to info@seasydneyharbour.com.au.
  • Charters are generally not affected by weather and the charter proceeds in all weather conditions, as vessels contain indoor and outdoor areas. If Sea Sydney Harbour deems the weather conditions unsafe, your charter will be rescheduled to an alternative date that is agreed upon with you and the charter company. No refund will be offered.
  • All details listed are correct at September 2017 and are subject to change without notice.

Harbour Tours

  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to harbour tour bookings.
  • All tickets are non-refundable and non-transferable and your ticket cannot be guaranteed until full payment has been made.
  • Cruise schedules are dependent on minimum passenger numbers of 8 and may vary according to special events held in Sydney. Tours are available daily by request for group bookings of 10+ adults (dependent on vessel availability). Smaller group bookings will be at the discretion of the Sea Sydney Harbour team.
  • Tours may not run on Public Holidays or on other nominated special events. If running a 15% surcharge applies. Availability of tours may vary during the Vivid Sydney Festival and other Sydney Event times.
  • Cruise routes are a guide only, weather dependent and subject to change without notice. Site stops may be impacted by weather and are left to the skipper’s discretion on the day.
  • Price includes morning tea, lunch, island landing fees and GST.
  • Child (3-12 years); Senior (valid concession card must be presented); Family (2 adults, 2 children up to 12 years). Passengers of all ages must be accounted for to ensure the maximum survey number is not exceeded.
  • Sea Sydney Harbour will not be held responsible for any personal injuries, equipment loss or damage sustained while participating in a tour. Passengers may get wet, and are advised not to carry any valuables on them.
  • Harbour tours are generally not affected by weather and the tour proceeds in all weather conditions, as vessels contain indoor and outdoor areas. If Sea Sydney Harbour deems the weather conditions unsafe, and the tour is cancelled, Sea Sydney Harbour will attempt to reschedule the tour at no cost or a credit voucher will be supplied.
  • The Historical Gems tour includes walking activities (optional); please wear appropriate footwear. Medium fitness level recommended.
  • The Harbour Beaches tour includes water activities (optional); please bring towel and swimmers.
  • The beverage supplied on the Sunset & Sparkle tour is non-alcoholic, however customers are welcome of BYO alcoholic beverages.
  • All details listed are correct at September 2017 and are subject to change without notice.

Ticketed Events

  • All terms and conditions listed under ‘General Conduct & Safety’ and ‘Service’ apply to ticketed events.
  • All tickets are non-refundable and non-transferable and your ticket cannot be guaranteed until full payment has been made.
  • Please arrive at the pick up location 20 minutes before departure time. If a booking is made and you do not show up or arrive late, Sea Sydney Harbour reserves the right to cancel or void your ticket and cannot guarantee tour participation on an alternate cruise time.
  • Only exit or board the boat once the skipper has advised it is safe to do so.
  • Ticketed event cruises are generally not affected by weather and the cruise proceeds in all weather conditions, as vessels contain indoor and outdoor areas. If Sea Sydney Harbour deems the weather conditions unsafe, and the cruise is cancelled, Sea Sydney Harbour will attempt to reschedule the cruise at no cost or a credit voucher will be supplied.
  • Suggested parking rates are specifically applicable to Wilson Parking Barangaroo and are valid for weekends & public holidays, with entry after 5pm and exit before midnight. Pricing is correct at February 2017, however may be subject to change. It is the responsibility of each customer to ensure that are aware of charges associated with all public parking.
  • All details listed are correct at February 2017 and are subject to change without notice.

 

Please direct any queries about the Sea Sydney Harbour terms and conditions to info@seasydneyharbour.com.au.